Bad attitude

Budget have hired *********** people in their complaint department you phone to complain about the bad service you receive from the repairer that they choose to send your to you will find a white lady with bad attitude who will say to you I can't help, SHE is arrogant, SHE is a traitor and has a tendency of ****** I can't recommend any to join budget after encountering this bad service. All budget is care about is your monthly premiums only if you encounter problem and they approve your claim they dont care what happen after if your car is fixed or what you are on your own but they will keep on debiting your money every month. My has been with Renew it for the last 2month and half a Toyota thou and there is NO parts to give it which is weird part have been ordered I think they come from overseas I thot Toyota is a South African car may be I'm wrong but wat is that even the back panel beater they get a Toyota part at anywhere