Bad and slow service

Took my vehicle in 3 weeks ago for Extended Warranty Repairs in the past 3 weeks it has been hell with me having to constantly chase budget for feedback on my claim. As well as dealing with consultants who are hardly at their desk to assist with my claim as well as hearing stories like the assessor is not at her desk and there is no one to assist me. The assessor eventually completed the assessment on the claim after 2 weeks and now I'm stuck in another long wait waiting for the dealership to receive proof of payment from Budget insurance after again I was falsely promised last week Friday by today the funds will be in the dealerships account. Their communication: 1/10 Efficiency behind service: 2/10 I am not considering doing business with budget Insurance again as time and time they have proven not to be efficient and don't seem to take people and their property serious.