Bad After Sales Service

I recently initiated a new policy with Budget Insurance after being a previous customer years ago.

I initiated my policy including my wife's car, home contents and 2 specified portable possessions this week. In addition, I was going to add my new car once I have taken delivery although I am now re-considering the whole policy......

I found the quote and sales process good as everyone seems to want to finalise this part of the process, however once the policy was initiated the service seems to lack.

After the policy initiation one of the questions needed to be changed and this could apparently not be done by the consultants as it was part of the policy initiation steps. So a "Fault" had to be logged so it could be corrected.

I was told it should be resolved by close of business on that day (25th February) and that the consultant would call me back and provide me with feedback. I am still waiting for an answer after multiple followups and logging a complaint......

I have cancelled my previous insurance effective the end of February and I just want this matter to be finalised, my policy and premium with Budget to be confirmed and confirmation that everything is in order.

Not a good sign when after sales service is so poor......