Awful Cellphone Insurance

<p>Hi There,</p> <p> </p> <p>I am so upset and angry with the fact that I am insure by Budget. My phone was ****** in September and I logged a claim mid -September. You guys said that you would get back to me within 48 hours, however no one got a hold of me. It has been more than a month and no one has contacted me. I have been constantly calling the claims department who has promised to get back to me and never has. When I called today to find out what the issue has been I was told that my claim was never logged. This is absolutely unacceptable . I pay massive amounts of money for my insurance and I should not be treated like this. Please sort this out urgently</p>