AWARD IN WORST CUSTOMER SERVICE

<p>So after numerous complaints about the worst service I am receiving, it become more and more substandard. i called this morning around 9 and asked to speak to the claims manager with regards to the following facts,</p> <p>1. The maximum number of days it takes for a car to be assessed</p> <p>2. The amount of time it takes for the assessment report to be sent by the assessor</p> <p>3. The maximum of 4 days it will take the claims department to approve for the car to be fixed</p> <p>4. The amount of time it will take for the car to be fixed</p> <p>5. The minimum of 15 days is offered to the client during the taking up of the insurance while not taking into account the internal processes</p> <p>6. The fact that the insurance does not recognise weekends as working days, however, weekends are counted when car rental is taken out</p> <p>7. The poor customer service in general</p> <p> </p> <p>It is now 14:49 and I am yet to get a call from the Lannie Ferreira, whom I was told will be the one giving me a call.</p> <p> </p> <p>I will continue to name and shame budget insurance for their horrible customer service through this platform as well as media platforms (radio and newspapers)</p> <p> </p> <p> </p>