Avoiding liability by frustrating the claimant!!!

I have always heard about the pathetic service that most South Africans experience as customers of Auto & General and I have always thought people are exaggerating up until I had to deal with this company. I lodged a claim on 19/09, was advised to wait 30 days, after 25 days the claim was declined, I queried the decision and matter was escalated to management for review on 19/10, received response that matter is with management for review, 31/10, still no feedback, From the initial reasons provided for declining the claim, it became evident that Auto & General is simply avoiding to cover my costs. I followed up again, again received their standard feedback with no date when are they anticipating the matter to be resolved. 04/11 I am still waiting indefinitely. I have never experienced such a bad service & I am hoping that I will never deal with this company again in my life.