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1 reviews | Active since Mar 2023

30 Mar 2023, 12:14

Avoid Budget insurance- they fail you when you need help the most

you want a headache while wasting your money every month then join Budget insurance. The main job they have is to handle accidents and failed.

If having an accident was not stressful enough, try dealing with Budget Insurance. On the 9th March 2023 I had a minor accident resulting in the passenger corner bonnet, light and bumper to be damaged. Being hopeful that my insurance would help lift some of the burdens lead to a long and frustrating series of events and the issue has still not been resolved by the 30th March, nearly an entire month later and my car is still in the same condition. My request for a scratch and dent claim was canceled initially and I was left with no choice but to claim my accident cover which I eventually agreed to and we went forward with. Additionally, I communicated that I would not be able to cough up the hefty excess fee of R8200 and that I wanted to know what my options are and where my R1155 installments have gone to. The consultant dealing with this case said she would continue to process my claim while sending a dispute against my excess fee. I then received a call from auto magic for the repairs of damages and the date was set. A week later I was given a trick cash back offer of R14 000 as an alternative to the excess, in which I declined and accepted the initial claim which I am now trying to figure out a way to spit out the R8 200 excess fee. Here is the kicker, on the 27th March, my car was meant to be sent in for repairs and was canceled by my "insurers" and left to my own devices. If you want a headache while wasting your money every month then join Budget insurance.

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Replies (1)
Budget Insurance
Budget Insurance's reply30 Mar 2023, 12:19
Official
Hi Nolan, We acknowledge receipt of your complaint. Our team will be in contact with you to discuss your concerns. 

Kind Regards, 
The Budget Insurance Team