Auto Magic Roodepoort

I had a great experience claiming from my scratch and dent policy. I had a great experience, everything was seamless. The consultants were very helpful.

Here’s is where the problem started, your service provider Auto Magic Roodepoort, I don’t want to anything to do with them. I dropped off my car on Monday 15/09/2025 as per arrangement. Later on that day, I received an sms informing me of expected completion date which was set to be the 25/09/2025. I immediately called them explaining that I cannot have my car away for that long since I rely on it for work and I even suggested that I fetch it on the same day before any work is done. I further explain to them that I claimed from scratch and dent policy which means I cannot have courtesy car. After a long conversation they convinced me that they will push for Friday the 19th which I still renegotiated to Thursday as Friday I have something very important that need a car. They ended up agreeing for Thursday knowing exactly that they are making a fool of me. Mind you I arranged with my employer not to come to the office from Mon-Thurs. I called them on Thurs informing that I am coming to fetch my car as agreed, only for them to tell me that my car is not ready. I am really disappointed, especially because I opted not to get my car repaired in view of the time that they will take to fix it. They led me to believe that they will help me but nah.