Authorisation

My repair quote was approved on Monday, 15 September, before 9am. However, as of today, the panel beater has still not received authorisation to proceed. Despite multiple calls to Budget Insurance and engaging with different agents, I am repeatedly told that the “quote authorisation has been submitted manually.” No progress has been made, and the panel beater continues to wait without authorisation. This ongoing delay is highly disappointing and has placed the burden on me to follow up daily with both Budget Insurance and the panel beater, just to seek clarity and updates. I request urgent intervention to resolve this matter and for the authorisation to be sent to the panel beater without any further delay. Please confirm once this has been actioned.