Assessment Claim taking more than 3 weeks and still hasn't been finalized

On the 17th of August 2024, I had an accident with my vehicle. My vehicle was towed to Renault the same day after I communicated with Budget Insurance. I registered a claim with Budget on the 19th of August 2024, until to date 09th of September the Assessor still hasn't finalized the assessment on my vehicle. I have communicated with a Team Leader from Budget as I didn't received the feedback as promised by the consultant. The team leader then informed me that they need to tow my vehicle to an Assessment Centre on 30th of August 2024. The Team Leader confirmed that they booked the vehicle for an assessment with the Assessor on the 02nd of September 2024. I am still in the dark as to what is happening to my claim. I also have a rental vehicle that I have arranged through Budget and the Team Leader confirmed that they will extend the rental vehicle due to the delay on Budget's side. To date I haven't received any outcome on my Assessment and update on the extension of my rental vehicle. I am really so disappointed in Budget, I really can't see how it can take 3 weeks for an Assessor to go through my vehicle.