CU
Charles U
1 reviews | Active since Jun 2009
11 Nov 2015, 09:36
Assesment is done already
Dear Budject<br> <br> At first I can truely say that being a member of the telesure group is a really to be at peace at mind. Last year when I was involved in a,major accident my claim settled within one week. Thank you.<br> <br> However I am having a problem this time around with a accident that happened on the 6 November 2015. There is some issues that concerns me and I really would like to speak to a manager or supervisor. Out of respect for my insurance and because they treat me with dignity and respect I will not convey my concerns here. Therefor I will appreciate it wether I can be contacted by someone in a senior position.<br> <br> Regards<br> <br> Mr Uys
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Budget Insurance's replyOfficial
11 Nov 2015, 13:38Hello charlesuys,
We thank you for sharing your experience with us in this forum.
We have also noted your concerns regarding the claim. One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and a message was left on your voice mail. We have also corresponded to you via email.
Please expect a call during the course of the day from the relevant claims manager who will discuss your concerns with you.
We are confident that we will have the matter resolved to your satisfaction very soon and invite you to contact our Customer Relation Specialist should you need further assistance herein.
Enjoy the rest of your day.
Regards,
The Budget Insurance Team.
We thank you for sharing your experience with us in this forum.
We have also noted your concerns regarding the claim. One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and a message was left on your voice mail. We have also corresponded to you via email.
Please expect a call during the course of the day from the relevant claims manager who will discuss your concerns with you.
We are confident that we will have the matter resolved to your satisfaction very soon and invite you to contact our Customer Relation Specialist should you need further assistance herein.
Enjoy the rest of your day.
Regards,
The Budget Insurance Team.
Budget Insurance's reply11 Nov 2015, 13:38
Official
Hello charlesuys,
We thank you for sharing your experience with us in this forum.
We have also noted your concerns regarding the claim. One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and a message was left on your voice mail. We have also corresponded to you via email.
Please expect a call during the course of the day from the relevant claims manager who will discuss your concerns with you.
We are confident that we will have the matter resolved to your satisfaction very soon and invite you to contact our Customer Relation Specialist should you need further assistance herein.
Enjoy the rest of your day.
Regards,
The Budget Insurance Team.
We thank you for sharing your experience with us in this forum.
We have also noted your concerns regarding the claim. One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and a message was left on your voice mail. We have also corresponded to you via email.
Please expect a call during the course of the day from the relevant claims manager who will discuss your concerns with you.
We are confident that we will have the matter resolved to your satisfaction very soon and invite you to contact our Customer Relation Specialist should you need further assistance herein.
Enjoy the rest of your day.
Regards,
The Budget Insurance Team.