MZ
Mxolisi Z
1 reviews | Active since Jul 2025
26 May 2026, 09:01
Appauling service.
I've cancelled the policy and my bank account has been debited and I can't cancel or reverse the charge because of the stupid debi check. Now you have the audacity to say you can't reimburse me immediatrely when the funds are into your bank account! This is ludacris! I want my money back. Now I'm even considering cancelling the bussiness cover with you as well...
Helpful (0)
Replies (3)0
Replies (3)
Budget Insurance's replyOfficial
26 May 2026, 09:07Hi Mxolisi,
We sincerely apologise for the frustration and inconvenience caused , we completely understand how concerning this situation is.
Please note that our standard refund processing time is 7–10 working days.
To help fast-track the process, you may send us a recent bank statement reflecting the debit, and we will prioritise your request with the relevant team.
We truly appreciate your patience and are committed to resolving this for you as quickly as possible.
Kind Regards,
The Budget Team
Kind Regards,
The Budget Team
Budget Insurance's reply26 May 2026, 09:07
Official
Hi Mxolisi,
We sincerely apologise for the frustration and inconvenience caused , we completely understand how concerning this situation is.
Please note that our standard refund processing time is 7–10 working days.
To help fast-track the process, you may send us a recent bank statement reflecting the debit, and we will prioritise your request with the relevant team.
We truly appreciate your patience and are committed to resolving this for you as quickly as possible.
Kind Regards,
The Budget Team
Kind Regards,
The Budget Team
MZ
Mxolisi Z's updateReviewer Update
26 May 2026, 09:18There's nothing standard about the refund hence you've got the funds and I can't reverse the transaction on my end. Even the bank wouldn't be able to assist. Now you wan't me to send you my bank statement on the public platform! i want my money within 24hrs!
MZ
Mxolisi Z's update26 May 2026, 09:18
Reviewer Update
There's nothing standard about the refund hence you've got the funds and I can't reverse the transaction on my end. Even the bank wouldn't be able to assist. Now you wan't me to send you my bank statement on the public platform! i want my money within 24hrs!
Budget Insurance's replyOfficial
26 May 2026, 09:31Kindly note that bank takes up to 7 days to confirm a successful debit order. You can email your bank statement to ***
Budget Insurance's reply26 May 2026, 09:31
Official
Kindly note that bank takes up to 7 days to confirm a successful debit order. You can email your bank statement to ***