Appalling service to loyal customers

We've been with Budget for years for car and home and I recently took out a Rim guard cover on the 27th September 2021. My first debit order was meant to go off on the 5th October and only went off on the 15th of October. After this I called them to find out why and was advised the policy was setup on my partner's name with her payment date for the comprehensive insurance but with out even speaking to her. They then "fix" the problem and then nearly 2 months after signing up, I submit a claim on the 22 November for pothole damage that occurred over the weekend (the first time ever claiming from Budget for anything)) and they reject the claim because it fell within the 30 days waiting period for the new policy they had to create to fix the problem caused due to their own incompetency with the first policy which they **********ly signed up in my partner's name instead of mine,. I am now left without a car until I can fork out over R13000 out of my own pocket for 2 new tyres and rim repairs.