Appalling service from Budget Insurance Warrantee

I am almost at my second full month without my vehicle which went in for warrantee service at Audi Umhlanga. It's is not the vehicle dealer's fault, but Budget Insurance whose communication throughout my claim has been nothing short of appalling and inefficient. I would not recommend Budget Insurance to any one. Since last week, Audi Umhlanga has been trying to get hold of insurer for invoice details with no response telephonically and on email. I cannot count the number of times that I have called Budget Insurance to speed up the processes, waiting my airtime holding for a minimum of 30mins per call before I could even reach the relevant agent. In short, can all existing and potential clients of Budget Insurance note that whenever you receive the following automated response from the insurer, it is a hoax!!!

*** 13:17 (26 minutes ago) to me

Good Day,

Thank you for contacting the Value Added Product Claims Team. We have received your email. Our team will attend to your email and will be in touch with you within 24hrs. Please do not reply to this e-mail as it is an automated response and the email address is unable to receive replies.

Kind regards,

Value Added Products Claims Team"