Appalling service

My experience with Budget Insurance has been nothing short of a nightmare, and I feel compelled to warn anyone considering them.

I had a car accident in October last year, and Budget sent my car to Renew It Greenstone. What should have been a straightforward repair turned into months of endless delays and frustration. My car was only returned in January, and when it finally came back, the battery was dead. I had to replace it at my own cost, and Budget only reimbursed me after multiple lengthy phone calls and constant chasing.

To make matters worse, there were several issues with the repair, issues that should never have been there in the first place. Instead of taking responsibility, Budget only sent out an assessor months later. And even after acknowledging problems, they insist I must still go back to the same panelbeater so they can “fix their mistakes.” Why should I trust a workshop that couldn’t get it right the first time?

Throughout this entire ordeal, I’ve had to follow up continuously with both Budget and the panelbeater. Not once have I received proactive help or meaningful feedback. The claims manager, Bianca, was especially unhelpful and made the process even more frustrating.

It’s now been far too long, and I am still stuck without proper assistance, accountability, or resolution. The level of incompetence, lack of communication, and zero ownership from Budget Insurance has been utterly shocking.

I would strongly advise anyone to think twice before trusting Budget Insurance with your vehicle or your money.