Appalling service and zero transparency!

<p>Yesterday (21 Nov) my vehicle broke down. I called Budget to request a towing service. The first call I made was at 18.05. They told me that they can tow my car to the nearest delearship, because apparently I lived to far. I asked the lady (Vuyo), if I can contact someone in my area who is affiliated with Budget, to come and tow me home (seeing that I live to far), she found it from someone and returned and said that's fine. I called the company I know to ask. But before I confirmed with them, I called Budget back just to confirm. I was the speaking to someone else who said something different. I was annoyed that two people working in the same environment had different stories. After having to explain my situationow twice, the agent said he will get Vuyo to call me back. A different agent called me and I refused to repeat the story, and I asked to speak to a team leader. The team leader advised that Vuyo will calculate th difference in cost and get back to me. Vuyo called me and promised to call me back in 10 minutes, 10 minutes became 30 minutes. I called back again, Vuyo said she was 'busy with other calls'. I am now still sitting in an area that's not very safe, and not once did someone ask if I am ok, and try their best to assist me (like other insurance companies do). It took 2 and a half hours for assistance. So now I wonder, if something really serious has to happen, I am in for hell of a ride. After being 'forgotten' about a good few times, and having to negotiate my car home, was really frustrating and tiring. When I signed up for the insurance, you are told that roadside assistance is included. As soon as you need to make use of the service, then suddenly there are 101 terms and conditions. Budget is not transparent at all , I'm very very disappointed!</p>