appalling service

Locked my key in the boot of my vehicle at about 1:30pm whilst attending a funeral service in Transkei, called the insurance to inform them that im stuck in Qombolo. Was informed that a locksmith will only will only be available to assist me at 5pm as his also attending a funeral service. Fast forward 3hrs later I called to ask as to how far the locksmith is and can I get their number to my disbelief I was informed that they cant get someone nw nd that I should go to the nearest police station. I asked them can i atleast break the small window as it was pouring and was starting to feel alil feverish and was told i should do that at my own expense mind you its been 3hrs or so and im soaking wet. Finally after several calls again I was told that they've found someone and it will take them 3hrs to get to me, the locksmith finally arrived just before 9pm nd fished to 10.After a brief conversation he informs me that the insurance called him at abt past 1pm and he gave them a quote only to be informed after 6pm they he may attend to me whilst i was **** to nd told they couldnt get someone. All in all I incurred medical &accommodation costs, broken window to repair and experience frm hell