1 reviews | Active since Dec 2015
Appalling Service
- I was involved in a minor car accident on the 1st of November 2015.<br> <br> - Approval for repairs was given to Steyl Panel Beaters-Somerset West on the 6th of November 2015.<br> <br> - After an abundance of emails and phone calls to both Steyl Panel Beaters and Budget Insurance with little communication from their side, with promise of responses that never come. I've received feeble excuses as to why the car is not repaired, it is now the 16th of December and I am still without transport. Surely, you as the so-called 'trusted insurance' company cannot accept such pathetic service and unprofessional excuses from your accredited service provider. <br> <br> -Do the math... It has been six weeks and I'm still waiting for them to repair a door and replace a wheel bearing.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, we apologise for the frustration you are experiencing during the repairs of the vehicle. The service failures will be investigated and addressed with our service provider.
Please expect a call from the relevant service provider during the course of the day, who will provide you with feedback on the repairs/collection of the vehicle.
Kind regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, we apologise for the frustration you are experiencing during the repairs of the vehicle. The service failures will be investigated and addressed with our service provider.
Please expect a call from the relevant service provider during the course of the day, who will provide you with feedback on the repairs/collection of the vehicle.
Kind regards,
The Budget Insurance Team.