Appalling customer service

I sent an email to Budget on the 13.12.2018 requesting for my policy to be cancelled with effect from the 16.12.2018 , email was sent to the customer care email address and received no response. Called again today and spoke to Paballo , trying to explain that I already requested for the policy to be cancelled since my car is sold and secondly that I should not be held liable for premiums after the request to cancel the policy. He still went ahead and cancelled the policy as of today and said goodbye without trying to resolve the issues and then dropped the call in my ear , I hope they can obtain that call and listen to how this particular agent lacked basic customer service s****s. Appalling, will never ever insure with Budget ever again.