TL
Tshepo L
1 reviews | Active since Jan 2016
04 Dec 2020, 18:29
Appalling claims department
I put in a claim for a car accident on Wednesday. I was promised a call from the assessors in 2 days which did happen but I've been waiting for a WhatsApp number the whole day so that I can send pictures of the damaged vehicle. I tried to call those assessors back to ask them for the number and they don't answer. I called budget back to get assistance and they gave me a number that doesn't exist. I won't keep this insurance for very long. Cash back means nothing if your service is nonsense
Helpful (0)
Replies (8)0
Replies (8)
Budget Insurance's replyOfficial
04 Dec 2020, 20:14Hi Tshepo,
We would like to apologise for the service.
We will escalate your matter to our team, and they will contact you during office hours to discuss your concerns.
Kind Regards,
The Budget Team
We would like to apologise for the service.
We will escalate your matter to our team, and they will contact you during office hours to discuss your concerns.
Kind Regards,
The Budget Team
Budget Insurance's reply04 Dec 2020, 20:14
Official
Hi Tshepo,
We would like to apologise for the service.
We will escalate your matter to our team, and they will contact you during office hours to discuss your concerns.
Kind Regards,
The Budget Team
We would like to apologise for the service.
We will escalate your matter to our team, and they will contact you during office hours to discuss your concerns.
Kind Regards,
The Budget Team
Budget Insurance's replyOfficial
09 Dec 2020, 11:47Dear Tshepo,
Just to confirm that our team has been in contact with you and that your concerns have been addressed.
Kind Regards,
The Budget Team.
Just to confirm that our team has been in contact with you and that your concerns have been addressed.
Kind Regards,
The Budget Team.
Budget Insurance's reply09 Dec 2020, 11:47
Official
Dear Tshepo,
Just to confirm that our team has been in contact with you and that your concerns have been addressed.
Kind Regards,
The Budget Team.
Just to confirm that our team has been in contact with you and that your concerns have been addressed.
Kind Regards,
The Budget Team.
TL
Tshepo L's updateReviewer Update
09 Dec 2020, 13:49Hi Budget,
Yes, your team has been in contact with me.
I must say that your processes are quite - slow compared to your competitors. I hope that they end product will sweeten the bitter taste the initial process has left...
Regards,
Yes, your team has been in contact with me.
I must say that your processes are quite - slow compared to your competitors. I hope that they end product will sweeten the bitter taste the initial process has left...
Regards,
TL
Tshepo L's update09 Dec 2020, 13:49
Reviewer Update
Hi Budget,
Yes, your team has been in contact with me.
I must say that your processes are quite - slow compared to your competitors. I hope that they end product will sweeten the bitter taste the initial process has left...
Regards,
Yes, your team has been in contact with me.
I must say that your processes are quite - slow compared to your competitors. I hope that they end product will sweeten the bitter taste the initial process has left...
Regards,
TL
Tshepo L's updateReviewer Update
15 Dec 2020, 13:00Hi Budget,
I am still waiting. Still waiting. For me to hear something I have to call you and each time I call I hear something different regarding your processes and what the next step should be. Does it take 2 weeks to make a decision on a claim?
I am still waiting. Still waiting. For me to hear something I have to call you and each time I call I hear something different regarding your processes and what the next step should be. Does it take 2 weeks to make a decision on a claim?
TL
Tshepo L's update15 Dec 2020, 13:00
Reviewer Update
Hi Budget,
I am still waiting. Still waiting. For me to hear something I have to call you and each time I call I hear something different regarding your processes and what the next step should be. Does it take 2 weeks to make a decision on a claim?
I am still waiting. Still waiting. For me to hear something I have to call you and each time I call I hear something different regarding your processes and what the next step should be. Does it take 2 weeks to make a decision on a claim?
Budget Insurance's replyOfficial
15 Dec 2020, 13:20Hi Tshepo,
Our team will contact you.
Kind Regards,
The Budget Team
Our team will contact you.
Kind Regards,
The Budget Team
Budget Insurance's reply15 Dec 2020, 13:20
Official
Hi Tshepo,
Our team will contact you.
Kind Regards,
The Budget Team
Our team will contact you.
Kind Regards,
The Budget Team
TL
Tshepo L's updateReviewer Update
15 Dec 2020, 17:13I am still waiting. It's the end of the day, tomorrow is the 16th and your company does not work tomorrow so I must until the 17th. But from all the promises that were made, I will get a call in 2021.
I just hope whoever that reads this, runs. Don't buy a budget policy. Or anything from any of the Auto & General group companies. They will debit you but you will know who they are when you need help. I am stuck right now, if I could jump ship I would have done so last week. Pathetic processes and nonsense service
I just hope whoever that reads this, runs. Don't buy a budget policy. Or anything from any of the Auto & General group companies. They will debit you but you will know who they are when you need help. I am stuck right now, if I could jump ship I would have done so last week. Pathetic processes and nonsense service
TL
Tshepo L's update15 Dec 2020, 17:13
Reviewer Update
I am still waiting. It's the end of the day, tomorrow is the 16th and your company does not work tomorrow so I must until the 17th. But from all the promises that were made, I will get a call in 2021.
I just hope whoever that reads this, runs. Don't buy a budget policy. Or anything from any of the Auto & General group companies. They will debit you but you will know who they are when you need help. I am stuck right now, if I could jump ship I would have done so last week. Pathetic processes and nonsense service
I just hope whoever that reads this, runs. Don't buy a budget policy. Or anything from any of the Auto & General group companies. They will debit you but you will know who they are when you need help. I am stuck right now, if I could jump ship I would have done so last week. Pathetic processes and nonsense service
TL
Tshepo L's updateReviewer Update
17 Dec 2020, 15:57Still waiting...
TL
Tshepo L's update17 Dec 2020, 15:57
Reviewer Update
Still waiting...
TL
Tshepo L's updateReviewer Update
05 Jan 2021, 22:02You might as well cancel the cover. We left and you won't get our money anymore. I'll probably contact the Ombud to help get my money back
TL
Tshepo L's update05 Jan 2021, 22:02
Reviewer Update
You might as well cancel the cover. We left and you won't get our money anymore. I'll probably contact the Ombud to help get my money back