appaling service! muliple complaits escalated to the highest possible level yet no response and NO CAR FOR 2 MONTHS!

POLN: ********** 71 its been two months now withjout my car. excess paid already, being sent from pillar to post by both panel beaters (renew-it) and insurer (budget). excess paid in full a month ago. matter has been escalated numerous times to relevant personnel including dispute resolution and complaints, all i get is automated emal responds. spoke to repairs manager (Hugo Massyn ) multiple times with no luck. no time frames given. promised to call back but did not. YESTERDAY, ALMOST 2MONTHS LATER I FIND OUT THAT MY CAR IS STILL AT A BMW DEALERSHIP WHERE IT HAS BEEN LEFT UNATTENDED FOR 2 WEEKS!! (I have proof). WHAT DO I HAVE TO O TO GET MY CAR BACK!!??? I AM ON THE VERGE OF REPORTING MY CAR TO THE POLICE AS ******, BECAISE IT IS BEING WITHHELD WITHOUT REASON AND EXCESS HAS BEEN PAID IN FULL. THIS IS A FULLY PAID OFF CAR THAT BELONGS TO ME, NOT THE BANK! I DEMAND MY CAR BACK! All emails sent are marked as "read" but there's never a respond so ive been deliberately ignored . NOT A SINGLE PREMIUM HAS BEEN SKIPPED FOR ALL THE CARS ON MY PORTFOLIO. I THOUGHT I WAS BUYING MYSELF A PEACE OF MIND WITH BUDGET INSURANCE, ie: Pay your premiums, maintain your vehicles and ensure all is above board etc.... despite all those checked boxes, this is the kind of service i receive! I DEMAND MY CAR BACK! there are no disputes pending a resolution, I have proof of this in writing.

My children have been severely compromised since they've had no transport for school for 2 MONTHS!!

WARNING: If your looking for a peace of mind, "no nonsense" Car insurance, then AVOID Budget by all means!! you have been warned!