And they call this insurance help?

I had an accident on 18/7. I lodged the claim timeously and submitted all paperwork requested. I was recently told that the claim was \virtually finalised""; and as a result it was apparently agreed that my car be assessed today. As at the present time my car has still not been assessed. To add insult to injury;I was told that storage fees for my (non-assessed) standing vehicle stand at approximately R20000. Horrified."""