AND STILL NO REPLY claim 8/12/14

I MADE A CLAIM FOR A BURGLARY THAT HAPPENED ON 8/12/2014.GOT THE RUN AROUND FOR THE DECEMBER PERIOD, CONSULTANT ON LEAVE AND SO ON. ASSESSOR ONLY COMES TO VISIT PLACE IN JANUARY. THEN ON 17/01/2015 HE TELL ME THAT HE WILL GIVE ME 30 DAYS TO GET MORE SLIPS FOR GOODS ******. I IMMEDIATELY TOLD HIM THAT I CANT AND THAT WONT BE POSSIBLE AND NOW 01/04/2015 I STILL DONT GET ANY FEEDBACK FROM THEM, THEY HAVENT EVEN FIXED MY BURGLAR GUARDS THAT WAS BROKEN INTO, WHAT SLIPS WOULD I GIVE THEM FOR THAT. AND THEY STILL DEDUCTING MY CONTRIBUTIONS. IT SEEMS LIKE THEY ONLY WANT THE MONEY BUT HAVE NO INTENTION IN ACTUALLY PAYING OUT. I GET NO FEEBACK OR RESPONSE FROM THEM AT ALL