*********** and disappointing service.

To whom it may concern

I am very disappointed in your service as a company that has assured me that I will always be assisted when I took comprehensive insurance with budget.

I got a double puncture on Friday evening around 19:00 in Pretoria. I contacted the emergency assistance or roadside assistance number and it was never answered. No one got back to me until I called on Saturday morning. All the consultants I spoke to came with no solution and no one is taking accountability for this *********** service.

The last consultant said I don’t have tyre and rim insurance though my insurance is comprehensive whereas when I joined I was told road side assistance will ALWAYS assist me, with tyre punctures; petrol; towing; etc. I had to call a tyre shop that came and assisted and I had to pay from my own pocket whilst I pay for insurance.

What does this mean? What does comprehensive insurance cover? Am I being **********? What is this? As a woman in South Africa; in 2024; at night with 2 tyre punctures… I felt unsafe and scared whilst my so called insurance didn’t even bother picking up the phone.

I am disappointed!