An Unfortunate Tale of Neglect and Disregard

Not Recommended Even to the Worst EnemyRating: ⭐ (Only because zero stars isn’t an option)

Since the 8th of February 2024, I have been trapped in an endless cycle of silence and inaction from Budget Insurance regarding a claim for my now undrivable car. To this day, I have not received a single attempt at communication from their side, leaving me stranded without a vehicle and without answers.

Their complete disregard for customer service and lack of urgency in handling claims is appalling. It’s as if my claim has vanished into thin air, with no acknowledgment or effort to rectify the situation.

The lack of basic decency to contact a customer, especially in times of need, speaks volumes about their business ethics and customer service ethos. Budget Insurance has shown a profound incompetence and an unfathomable level of neglect.

I am left with no choice but to strongly advise against choosing them for your insurance needs. Trust me, you’d be better off taking your chances elsewhere – anywhere, in fact. I cannot, in good conscience, recommend Budget Insurance to anyone, not even to the devil himself. If there’s anything to be learned from this experience, it’s that choosing the right insurance company matters, and unfortunately, Budget Insurance is the epitome of the wrong choice.