An insurance company that is as mixed up as a fruit salad

During the first week of March, we discovered that our house alarm was faulty. We tried to get assistance from local security companies to do the repairs but had no luck. We contacted the Budget call centre on 20 March and reported the problem. We were contacted by a Digicel technician from Limpopo who wanted to make an appointment to check out the problem. There is only one problem, we live in Pretoria! My wife contacted the Budget call centre once again and requested a technician to give a quote for repairs. Promptly a technician from a company called Ewing arrived, identified the problem and said that he would contact Budget and report the fault to them. After about three days Budget (via Alexandra Klein) was supposed to contact us but to no avail. My wife once again contacted the Budget call centre and was informed by that the element of our geyser was tripping our mains and that the claim had been rejected. We informed her that the alarm was faulty, not the geyser! The lady at the call centre said that she could not help us because a faulty geyser was reported, not an alarm system. We phoned the call centre three more times, each time getting the same response. During the last conversation we requested to speak to a superintendant but the phones just rang and rang and no one responded. If this rediculous situation continues our claim might expire because we are being sent from pillar to post.