1 reviews | Active since Mar 2018
*****
Hello Peter
I am recently reporting a *****ulent and embarrassing activity from Budget insurance.I did a quotation on hippo then different consultants from different companies started calling me including the one from budget insurance..They then gave me their quote regarding my car. I told their consultant to not continue with the insurance because that's not what I was hoping for because it is not close to what was advertised.He then told me he will revise my policy and told me the reason might be my BMI which however I told him I was not exactly sure on it, I will firstly go to the doctor and reconfirm it so he should call me back in a few days time so that we can recheck the new quote and conclude if I am taking it or not.He opted that we continue with the same quote while waiting for the BMI. I said no I will rather wait for the BMI or better quote in that regard.
Last week I was called by one of their consultants telling me I am owing an outstanding of R236 of my insurance. I was shocked and surprised, quickly went on my banking app,only to find of they even deducted R718.. Hello Peter let me tell you, this is totally a *****ulent and embarrassing activity from BUDGET INSURANCE. Tell me how do you even deduct on someone's account when they never submitted the car inspection form.
I asked their consultant that should I had an accident within the due course would they have covered me with the premium I paid without car inspection, then she said no. How in this regard to even deduct from someone knowing you won't be able to assist them??
I am so disappointed in their service and therefore all I am asking for is my money back because they won't even assist me if I am saying I am having an accident now. This is so embarrassing and *****ulent I want my money back. Kindly Regards Mr M.M Nkomo Policy Number :*** Email : *** Contact : ***
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
Even now I am still awaiting their response.
Even now I am still awaiting their response.
Please help me because, I am up to now waiting their evidence that I did agree to their contract,which is in a form of voice recording according to them.
I was told that they did go thru their phone records and they have a voice record prove. They told me that they will email me it to me, in relation to my despute..
It has sadly and dissapointingly been over a week now. One of their consultants Bongiwe Gumede contacted me to check if I received an email,i told her I haven't. She then sent me a test message not including the recording, which however surprisingly I got it and rep**** to her that the test was received. She told me she will now send me the recording but sadly until now she hasn't, and even not corresponding animore in that regard.
I am tired of making useless follow up as they are just wasting my time and not effective. I have now decided to take a giant step of forwarding the matter to my legal representatives should I not get help within 72 hours.
Kindly regards
Mr M.M Nkomo
Please help me because, I am up to now waiting their evidence that I did agree to their contract,which is in a form of voice recording according to them.
I was told that they did go thru their phone records and they have a voice record prove. They told me that they will email me it to me, in relation to my despute..
It has sadly and dissapointingly been over a week now. One of their consultants Bongiwe Gumede contacted me to check if I received an email,i told her I haven't. She then sent me a test message not including the recording, which however surprisingly I got it and rep**** to her that the test was received. She told me she will now send me the recording but sadly until now she hasn't, and even not corresponding animore in that regard.
I am tired of making useless follow up as they are just wasting my time and not effective. I have now decided to take a giant step of forwarding the matter to my legal representatives should I not get help within 72 hours.
Kindly regards
Mr M.M Nkomo