1 reviews | Active since May 2016
Activation of policy without consent
<p>Good day,</p> <p> </p> <p>I informed the agent that I wanted to get the process started but not submit the policy.</p> <p>The minute I gave my bank account number he said he could not cancel or reverse it and that I would have to</p> <p>"call in" to get it done if I don't buy the car.</p> <p>So this means that they could have done a bill run and debited my account. </p> <p>This is unacceptable as I did not even buy the vehicle, very manipulative.</p> <p>The worst thing was hearing a bull****ting that the agent said there was a system error and then my</p> <p>payment rised all of a sudden.</p> <p>Never again will I give out my account number on the phone, this service was provided without my consent and I </p> <p>could've been debited for no reason. This company should be taken to court. If there was any mistake made by the agent, that I would understand, but lying I will not tolerate.</p>
Thank you for bringing this matter to our attention, we shall most certainly look into this as this is not our normal business practise.
We wish to place your mind at ease and confirm that a quotation with Budget Insurance can be done without obtaining the banking details of the client. We normally only request that information once the client has positively confirmed that they are interested in taking the policy with us.
Kindly respond to the email that will be sent to you shortly for the request of additional information in order for us to address this matter with the relevant individual involved.
Trust to hear from you soon
Kind Regards
The Budget Team
Thank you for bringing this matter to our attention, we shall most certainly look into this as this is not our normal business practise.
We wish to place your mind at ease and confirm that a quotation with Budget Insurance can be done without obtaining the banking details of the client. We normally only request that information once the client has positively confirmed that they are interested in taking the policy with us.
Kindly respond to the email that will be sent to you shortly for the request of additional information in order for us to address this matter with the relevant individual involved.
Trust to hear from you soon
Kind Regards
The Budget Team
