Accidental claim

Budget insurance is nothing but nonsense, they are selfish they budget with our money, I put a claim on January but they needed lot of things that we did not agreed on, on the first place, well I then give them everything they needed but they find a way to decline my claim, how can u tell a client that some of the things are raised when u put a claim that's bull ****, budget must go to hell for all I care, I hv canceled everything I had with them as well as telling my friends to do so