Accident

I was involved in a car accident on the 09th Sep 2023. I contacted my insurer and my vehicle was towed to the preferred yard.On the 11/09/2023 Monday I was advised by the tow truck driver that the vehicle had issues starting. I notified the insurer on a recorded line and was advised and reassured that my concerns regarding the mechanical issues would be addressed however they cannot take the tow truck drivers word, After MY numerous calls and follow ups with Keiths panel beaters I was advised that there was cosmetic repairs and a quote was provided after my follow up with the insurer,

Thereafter I was advised that the parts has been order on the 22/09/2023 on the 30/09/2023 I received a called informing me that the parts are incorrect and will need to be returned , a new quote will be submitted and only once approval is received by the insurer will new parts be ordered.

Thus far I was patient, However I called the insurer on the 02/10/2023 as no feedback was received.

Prior to this I called the insurer due to lack of feedback and communications from the Panel beaters appointed by the insurer and was advised that it is my responsibility as a client to follow up with the service provider as the insurer does not.

The following communication was received via Whatsapp from the panel beaters. 06/10/2023 (almost a month later) the correct parts have been ordered. 11/10/2023 The panel beating repairs commenced 19/10/2023 The vehicle was in the filling bay. 25/10/2023 assembly bay 30/10/2023 The vehicle was ready for collection.

I arrived and met with Luke the manager , My vehicle was started by Luke , The vehicle had rowdy noise coming from the exhaust and after a few seconds the vehicle switched off.I immediately raised my concerns as my vehicle was not like this prior to the accident and was advised that it was normal . After inspecting the vehicle I further raised my concerns regarding the paint work. I was advised that I will need to return vehicle once further communication was made.

The following days when starting the vehicle the car will switch off and therefore be required to start again, After driving the vehicle I was not satisfied as there was a petrol smell from exhaust, The car backfired and has been very bouncy when driving. Therefore the vehicle was barely even in use. The vehicle is sluggish and this puts me at risk of slowing down which increases the chances of me being highjacked a female.

I advised the panel beaters and after a long awaited call back the vehicle was picked up on the 27/11/2023 -I was advised that a full detailed diagnosis will be carried out to establish the cause. After 2 days I was advised that the report has been obtained and it has been found that is mechanical issues ,The oxygen cable is damaged, A pipe joined to the exhaust is damaged and the turbo has minor damages.

01/12/2023 Still no call from the insurer , no feedback regarding the issue.no apology for the inconvenience and absolutely no regard for me as a client,

Ive been without a vehicle for almost 2 months already and my concerns was raised prior to any repairs being carried out ,why was the vehicle not taken for a mechanical diagnostics prior ,The vehicle was in an accident we cannot only attend to the cosmetic damages based on what the eye can see, I was recently advised that only an electrical diagnostics was carried out only as per the instructions provided by the assessor.

My current update provided is that the panel beater forward the report to the assessor and insurer and I will need to await feedback from the panel beater as to how this will be resolved. Yet again I will need to deal with the panel beaters however the insurer whom I pay my premiums to has not provided any updates or feedback since the very start.

Not only has this been an added cost on me but also putting me in a financial set back .

Calls can be pulled from the insurer, confirmation for calls to the workshop can be provided.

I am yet again let without a vehicle and will need to make my own arrangements due to the insurance not following normal protocol. I need an ET as this is highly unfair to me as a customer and something needs to happen since I have been inconvenienced. I prefer communication via mail as proof for further reference's.