Absolutely Unacceptable Service

I am beyond furious and completely disgusted with the utter lack of professionalism and accountability in handling my claim.

Last Wednesday, I picked up my car after rejecting it the previous week due to an absolutely disgraceful spray job on the bumper. Upon closer inspection at home, I was appalled to find even more issues—clear evidence that my car was mishandled and disrespected. Furious, I immediately called claims, where I spoke to a representative who apologized and assured me the issues were logged. I was told an assessor would call me within 24 hours. Well, guess what? No call.

I followed up again, only to be told the assessor had been emailed and would contact me by EOB. Still nothing. Friday morning rolls around—still no response. So I called yet again to log a formal dispute because, clearly, no one was taking this seriously. Now, here we are on Tuesday, and I’ve had to call yet again, only to be told the same pathetic excuse: that the assessor has to handle it. The same assessor who can't be bothered to do their job. Tell me—what exactly am I supposed to do to get basic service? My car was sent to a subpar panel shop where it was mistreated, and now I can't even get a response from the one person who is supposed to address these issues? This level of incompetence is completely unacceptable.