Absolutely no delivery of promised services!

I got into an accident almost a month ago (about 5 days short now) and followed procedure with budget to the T. For the rest, I have had to call them every single time we had to proceed to the next requirement. Last week Wednesday the validator, Samantha Harvey, who was to confirm all of the events told me my claim had been processed and approved by her manager and that I'd be getting a call the very next day from the call centre in order for them to get the documents required for Budget to pay out. No one called me the next day. I had to call again to find out exactly what was happening, only to be told I'd be called the Friday. Again, no one called. I called AGAIN on Monday, and spoke to an agent called Thabelo, who promised me someone would call me Tuesday. Again, no response from anyone on Tuesday or Wednesday. Almost a month (and more than a week since my claim has been approved to be paid out) and no one has contacted me. <br> Budget makes it incredibly easy to take out a policy with them. Then everyone jumps through hoops to make it happen. And I'm not paying a super low premium either. But when it comes to Budget having to deliver on their side, everyone vanishes!Unacceptable!