ABSOLUTELY NO CONCERN FOR CUSTOMERS.

Had an accident yesterday 31/10/2018...Minor damage to my vehicle under R7000 damage.....been a client of Budget insurance for 2+years...made a claim and got access of R+4600.00 still to pay. More than 70% of the actual claim + monthly premium as normal.No other options of where to take my car only 1 repair agent? Big insurance campany? Whats the use of paying insurance if you as the customer have to pay more? Spoke to Thulani now from the claims team he advised the acesss is 1 straight fee even if the damages costed more to repair...I asked if I can get more quotes he says they can only use repair centres acreddited to them which is 1 not really in my area though. Really? Thats how big they are? Cant provide convenience for a customer to choose a repair centre of our choice beside the fact they also want the customer to still pay more than the INSURER to have whats insured protected to retain a customer for longer. CANNOT BELIEVE THEY EXPECT YOU AS THE CUSTOMER TO PAYMORE THAN THEM FOR REPAIRS UNDER 10K I TOLD HIM IF THE CLIAM WAS MORE I WOULD BE MORE THAN HAPPY TO PAY THE ACCESS FEE . THEY STILL BELIEVE THEY WILL RETAIN ME AS A CLIENT TODAY IS THE 1-11-2018 AND MY DEBIT JUST WENT THROUGH. TOMORROW I WILL LOGG ONLINE AND REVERSE MY DEBIT AND MOVE MY BUSINESS TO ANOTHER INSURER THAT CAN PROVIDE THE SIMPLE APPLICATION OF LOGIC WHEN STRUCTURING THEIR PLANS... EAST TO SELL WITH TELEMARTING AND USING HIPPO. WHEN IDEALLY ALL THEY DO IS PROVIDE ****PY SERVICE.

WHAT THEY TAKE FOR GRANTED IS THEY THINK ALL CUSTOMERS ARE THE SAME...?...WHAT A JOKE... I SPEND ATLEAST 2 HOURS IN TRAFFIC EVERYDAY...NOT ONLY THEY HAVE THE MONEY TO ADVERTISE? I REQUESTED MY COPY OF MY WELCOME PACK AND MY COPY OF ALL MY DOCUMENTS WHICH WERE SOLD VIA A TELE MARKETER..

AND I WILL BE USING THOSE TO ENQUIRE ABOUT SIGNAGE OVER A FEW FREEWAYS AND NEWSPAPERS AND WHILE IM AT IT MABY EVEN GIVE PRIME MEDIA A CALL IF THE PRICE IS RIGHT LOL..BETTER MAKE OTHERS AWERE OF MY MISFORTUNE AND THAT SOULD TEACH THEM A LESSON. RIDDICULOUS OF THE WAY THEY TREAT EVERYONE THE SAME

FREEDOM OF SPEACH. THANK YOU BUDGET FOR MAKING ME AWARE THAT ********** AND ******* DONT ALWAYS COME IN PERSON OR IN THE NIGHT. THEY CAN BE BIG COMPANIES AS WELL.