Absolutely horrific service in times of need.

Good day,

I am becoming very dismayed. I have called several times to enquire about what else needs to be done in order to get a Mechanical warranty claim sorted

1. The fact that I have to keep repeating my story to several different people is tiring. I have been at it the whole week. Their Consultants have a very unbothered and unhelpful attitude. The last person I spoke to was Anele Nunwana who was also very nonchalant. 2. On 15 May I called and was on hold for 30 minutes waiting for a consultant to speak to and eventually gave up because my airtime was being wasted listening to hold music. 3. Afer sending documentation required and calling proactively calling to find out what other documentation is required, I get another automated email telling me to upload documents. Nowhere did not mention uploading. Where am I supposed to upload as I have attached all the documents requested on this email.

I am getting really frustrated with the poor level of service. I am sitting here unable to attend to important matters while I am getting the runaround.

This is the worst service I have ever recieved.

regards

Lindsay ***