Absolutely Dissappointed

On the 10/10/2017 I called Budget to log a claim due to storm damage we experience in Durban . An assessor came out on Friday to view the damaged goods . On Monday I received a call from the claims dept. Mrs. ...x , to say my claim has been approved and payment will be processed with 2-3 working which had been Thursday being 3 days - no payment yet so I called back after having to hold on for a very long time was told that payment was not yet made into my account for some reason and would be processed today being Friday so I would have to wait again a further 2-3 days , then too still not being sure that payment would be made. I now have to go threw another week / weekend with damaged goods which can't be used . Very disappointed more so cause I had to call and if I didn't call I would never get paid , still not sure if I will get paid sop basically I have an insurance for nothing ...