Absolutely disgusting service

I raised a claim for my vehicle that at the time was driven by my daughters boyfriend. The access payment jumped from 3100 to 6700 because he wasn't a specified driver. To top it all it has to come out of my pocket due to the ***** that drove into them doesn't have insurance. To make the matter worse, the assessor that did the quote to estimate the damage quoted on every little scratch and dent he could find bringing the final assessment to close to R11000. Where the actual damage on the specific incident is not more than R5000. I have decided to have it repaired out of my own pocket, and the entire R11k job is going to cost me R4700 with a very reputable private person. Last week I the owner had an minor incident whereby I am responsible for a third party\ s mirror that got damaged due to me swerving to avoid a pedestrian. It has also become an issue trying to get it finalized. The telephonic service and feedback from budget is most probably the best in the industry