ABSOLUTELY DISGUSTED WITH MY CLAIM ***

<p>On 06-08-2015 I had a car accident. The accident was not of my own doing. This is of course what all people say, but then again I didnt turn into oncoming traffic leaving the driver with a distance of about 5 meters to stop.</p> <p> </p> <p>To date I have spent hundreds of rands phoning my insurance to follow up with my claim, I have emails with at least 5 different people and have spoken to 2 managers in this time. As a young and single male, I of course could not afford the large excess I paid and had to lend the funds from the bank under the idea that my claim would be solved promptly. This is of course because the accident was very clearly cut and by rights I would have my excess paid back to me as with any insurance.</p> <p> </p> <p>This is where it gets good, I have provided my insurance with images and witnesses as to how the accident happend. The owner of the vehicle was NOT the one driving, she came outside shortly after the accident. I had acquired the drivers details as well as the owners details for my insurance of course. My witnesses also discredit the entire story she claimed on the Accident Report paper at the police station. Her license disc expired on the 31-05-2015 which is 3 months before the accident happend.</p> <p> </p> <p>Now I have told my insurance this many times because she has blatantly **** on a legal document as well as **** to her insurance of which I had provided the proof thereof. This makes it a pretty clear cut case doesnt it? if you said yes then you would be wrong. </p> <p> </p> <p>I waste my money and time to be fed excuses, I get given promises about dates that I will have an answer and yet here I am on the 23-05-2016 still trying to get my excess back from my insurance which cannot seem to come right with a woman who has ****. </p> <p> </p> <p>I as a Budget insurance customer have never felt so disappointed with service in my entire life. I mean I dont get contacted when I was promised, what makes me think they could win a case against a woman whos story doesnt add up.</p> <p> </p> <p>Natasha Harrington has been an absolute pleasure in trying to assist me but as a result of her management she has had to try and keep me on the line because her management doesnt help her to see to an upset customer that clealry has not had a good experience. To make matters worse she phoned me and asked me not to come here and complain as she will be penalised which is completely unexpected as she has atleast tried to help me with her management keeping her from doing so.</p> <p> </p> <p>There is much more I can complain about and as a result, my friends and family will now never insure with Budget after hearing about my struggles with them. </p>