A very angry and disappointed client.

I am so unhappy and disappointed with Budget Insurance. Their service is very poor. I have a motor service plan with them since I was with them I have never been served right. Every time I have to take my Car for a service I am encountering problem. The last time they helped me I reported them here. Now I am being told that they will not service my car because they say my policy only allows two services in two years of which this is not what I signed up for and I know nothing of this because when I took out the policy in was never mentioned I even have an audio between me and consultant who was helping me. To my surprise I need to take my Car for service because it's due, this is what budget tells me. I am paying premiums every month and they told me the premiums are fixed but again they did increase the premiums. Can budget please Service my car because this is why I took out the service plan with them. If the audio is required please let me I'll email it.