A shining light in an otherwise dark sky

On the 1st of June, I had the misfortune to be in accident. It effectively took 15 days to assess the vehicle, 19 days to assess the claim, & 23 days to approve the repair, with a further 13 days and counting, at the panelbeaters. All together, I have endured 37 days, as I still do not have my vehicle back. <br> Despite all this, I do wish to take the time to compliment a lady who redeemed her company and her fellow colleagues poor service, by displaying the true meaning of Customer Centricity. When I eventually got in contact with Monadia, after receiving no feedback from Eunice Khumbane, Bruce Shainuk & Morne Goosen (After numerous emails & voice messages), Monadia responded promptly by doing the following:<br> 1. Connected me with the assessor Jack Talbot <br> 2.Provided me with a copy of Bruce's revised quote <br> 3.Finalised & approved my claim, so repair work can begin <br> 4.Apologised for the poor service & promptly arranged for a courtesy car to be sent to me.<br> Monadia is quality. Any company would be a thousand times richer for having her in their employ. A pity my experience was marred by the others. Well done. I do a appreciate your effort.<br> Miss B M Diamond <br>