A complain and a compliment.

I would like to rate a service previously received from budget insurance due to an accident claim. It took them 30days to approve a claim which was very stressful and depressing..I was very hopeless and already gave up when they called,and that was after I have called to check for an update. Honestly you guys can do better than keeping a client in the dark for 30days..other than that I am a happy client and satisfied with the service I have always received from them.