72-DAY DISASTER. Unsafe vehicle released and client "Ghosted" before long weekend.

Claim Number(***): I am beyond disgusted. My car was at Renew-it Greenstone for 70 days, and Budget authorized over R85,000 in repairs, but the car was returned to me on April 22nd in a life-threatening condition.

I emailed Budget Insurance immediately that same day to say the car is unsafe. The next day, I was told an assessor would call me. It is now Friday afternoon, and I’m still waiting. No one is calling me, no one is keeping me in the loop, and I’m being ghosted by my own insurance company.

I’ve had to call them myself just to get any info. While the repairer wants to just come and take the car, Budget needs to be the one to take accountability here. Budget authorized a "patch job" using filler, and I am not accepting this car back until Budget provides a formal, independent 3D Chassis/Jig report. I need proof that this car is structurally sound, because right now, it’s a death trap.

The current state of the car:

Major mechanical issues and drivetrain noise.

The steering pulls so hard I can't drive it safely.

The passenger door is an entrapment hazard, as both passanger and back door do not open from the inside. I cannot and will not put my children in this car.

I have paid my R9,200 excess in full, yet I’m being ignored. My husband was promised a callback today, and again, nothing.

A manager must call me. Stop hiding behind the repairer and take responsibility for the quality of work you authorized.