7 Working days later, no feedback on claim

25/01/1026 I call Budget Insurance to submit a claim. After sending all the required documents I was promised that it will be sorted out. It has now been 7 working days and I sit without a phone yet they get there premiums paid timeously every month. No one from their company has bothered to call me regarding the process. I have been calling almost daily to check the status of the claim and every time I am being told the same old line I was told the previous time, countless emails later and this is my last resort. This is by far the WORST service I have received! Pathetic to say the least, I am totally and utterly disgusted. For a massive company such as Budget I expected to receive at least a service. Please DO NOT CALL ME. Send me an email instead.... if ever I will receive a reply.