7 days no Assistance, on Hold for 4hrs daily. Disgusted by the service as a paying customer

My car dealer been trying to log a claim for a week, no one is picking up. They keep on being cut, so I thought let me try. - 9th Sep 2024 as a paying customer that has never missed a payment I called in, I was on hold for 2hrs and eventually got hold of an agent who promised to call my dealer in order to process the claim, she never did. - 10 Sep I called again I was on hold for 2 hrs again and my line was cut off while I was caller number 3 you can imagine the anger , because I need assistance I called in again, back to caller 14, I stayed being called 14 for 22min, I was on hold until 5pm, and was first on the line and because it was 5pm after holding for 2hrs my line was cut off at 5:03pm. Great service budget, funny when I accidentally dialed 1- for sales, my call was picked up in less than a minute, the shock in me but when I called for claim warranty, it's been 7 days with no assistance, To say the service is terrible is an understatement, it's pathetic, horrible and I am disgusted by how they treat customers, They want sales but are doing a disgusting job at keep them and making the existing clients happy, Well Done Budget Insurance, once I am finally done with my claim cancelling, I have never experience such horrible service with any other company and I have been with Budget for 4yrs now. I am disgusted by your serve and the fact that you make people wait for 2hrs with the hope they drop or don't process the claim, in 2024 you wait for 2hrs, I am interested to see how long it will take for them to pay the claim once its finally logged.