5 Weeks and Still no car - Hail damage

I submitted a claim for hail damage to my vehicle in was asked to take my car into IDMS/GLOBAL HAIL branch in PMB on the 8 April 2015. The estimated return of my vehicle was 2 to 3 weeks. It is going on to week 5 where I don't have my vehicle. It has been sent to panel beaters in DBN.<br> In order for me to get this information I have to call all parties and get the run around from Budget Insurance, IDMS/GLOBAL HAIL and Champion panel beaters Mt Edgecombe. <br> How long does this process take? Can you not inform your clients of the process or the fact that the vehicle had to be moved? Furthermore this has to be CPA. I will be lodging a formal complaint to the Ombudsman. This absolutely pathetic service and has caused me endless amount of inconvenience of not having a vehicle. <br> To date I don't have my car, have called the call centre twice today and are still waiting for them to get back to me. <br> #GIVE ME BACK MY CAR