1 reviews | Active since Jul 2011
48 Hrs "radio silence"
No response for 48 Hrs after registering a claim
I am gobsmacked by the Budget insurance workway that they will wait 48 hrs before contacting a customer after a claim has been registered, no matter how you register the claim, whether via internet or phone, and please do not even expect a simple sms to say, never mind one of their consultants to contact you. If there is a weekend then the 48 hrs turns to 96hrs, if you lucky. The consultant will not even acknowledge receipt of an email if it is within the 48Hr period.
This little bit of news is no where listed in the Policy document, and also not mentioned when you sign-up as a customer.
Other insurance companies acknowledge your claim via sms while you are still on the phone with the claim consultant. Maybe something Budget Insurance should consider should they wish to improve there services.
Lastly customer services should not justbe a Dpartment name, it is a way of doing business,, its the attitude with which you conduct business.
We acknowledge receipt of your complaint.
We would like to look into your matter.
Kind Regards,
The Budget Team
We acknowledge receipt of your complaint.
We would like to look into your matter.
Kind Regards,
The Budget Team
But lets wait and see if I do get any other response withing 48hrs of the original acknowledgement of the bad review.
But lets wait and see if I do get any other response withing 48hrs of the original acknowledgement of the bad review.