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I am writing to formally raise a complaint about the way my claim has been handled by Budget Insurance and the Telesure Group. The entire process has been extremely frustrating, unprofessional, and has caused me significant inconvenience.

From the start, I have had to endure:

Excessive delays: My claim has been left unresolved for almost a month, despite repeated follow-ups. Essential repairs, such as my stove, remain outstanding.

Unnecessary financial burden: I was forced to pay access twice, which is both unfair and unreasonable.

Unprofessional conduct: Several staff members, including the claims assessor, have been dismissive, unhelpful, and in some instances outright disrespectful. This has added unnecessary stress during a time when assistance was needed most.

Poor communication and accountability: I have had to constantly chase updates, only to receive conflicting or no feedback at all. Commitments are made and then ignored, with no urgency shown to resolve matters.

This level of service does not align with the standards that a client should expect from a company such as Budget or the Telesure Group. I deeply regret moving my insurance to Budget, as my experience thus far has been nothing but negative.

Unless my claim is resolved immediately and fairly, I will escalate this matter to the Ombudsman and take all necessary steps to ensure this type of treatment does not continue for other clients.

I expect a prompt response and resolution.