3rd party claim through Budget Insurance has been a nightmare!!

CLAIM NUMBER: ********** 72; About 3 months ago I was involved in a motor vehicle accident that was caused by a client of Budget Insurance. I do not have vehicle insurance on my car so I was informed that I would have to put in a third party claim against the client. I provided Budget with all the necessary documentation that they required and 3 months later I have no idea what the outcome of this claim is going to be. On a weekly basis I have to take the time to contact Budget to check on the progress of the claim, because they do NOT contact me although I get told every week that they will.

My vehicle that involved in the accident is our only vehicle at home. I also work for myself and the past 3 months have been hell without transport. And after almost 3 months I still have NO IDEA whether my car has been written off or not and what the outcome is going to be and if I am going to be payed out or not.

I am tired of begging every week to get answers, I am giving Budget until Thursday 15 November to give me answers or I am going legal with this issue.

And just a tip Budget: A person that puts in a 3rd party claim does not have insurance so if you provide poor service, you are chasing away a potential client.