3rd party claim rejected

Hi

Please can I be pointed in the right direction.

Budget insurance claim number / Policy number 778-144-667

I lodged a 3rd party claim with budget insurance because one of their clients and I had an accident it was not my fault the client did not stop at the stop street and crossed over the main road which was right of way for me now the client did not pay the access after being advised my one of the consultants at budget by the name of Jaya Rangasamy he advised I should send him the sketch of the accident which I did and they will see who is at fault and if it’s they clients fault they will advise the client accordingly but instead of that I received a letter of rejection I don’t understand when they can see clearly in the sketch its his clients fault. Metro Police were at the accident and they took down the report I have also provided the insurance with the accident report case number. And all budget calls are recorded

Please find a rough copy of a sketch I have drawn up.

Please can you point me in the correct direction after being given false info by the insurance consultant.

Much appreciated