37 days without vehicle and counting..Service delivery Non existent

<p>I have been a client of Budget for almost 10 years and never had issues with any payments to them during this period.</p> <p> However, They are not meeting their service delivery agreement to me. My vehicle was damaged in an accident on the 30th May 2016. It was collected on the 30-05-2016. The decision was made by Budget to have the vehicle repaired. Which I was promised would take 7 to 10 working days from date of collection. </p> <p>Today is the 7th of July and I still do not have my vehicle. That is over a month of empty promises by Budget and the repair agent, that they have chosen Auto Magic. I have had excuses upon excuses and have had my patience is completely worn out. I am still paying an insurance premium, no questions asked.</p> <p> I have called the repair agent Auto Magic in Bellville, Cape Town on many occasions only to be informed time and time again about delays. You have chosen this route, why the hell was there no research done on your part as to how long it would take. Over 30 days without my vehicle.</p> <p> I have contacted Budget via e-mail with no response.</p> <p>Contacted one of their managers Evelyn who passed me on to Tembi.</p> <p>All promised to resolve the matter. No one has gotten back to me.</p> <p>I have tried to contact Senior managers Divan Koekemoer and F Potgieter and they are impossible to reach.</p> <p>Does anyone care about client services, or am I just a number that was sold to?</p>