3 Weeks Without proper Assistance to My Claim;

I registered a claim on 09 March, and today is the 25th of March and I still have not received proper assistance. I was specifically told that I would receive feedback by the 24th of March. I also sent an email explaining my situation and the urgency, as my vehicle has been with Renew IT Revonia for 3 weeks now, but to this day I have not received any response from Ayanda, who was assigned to handle my claim. When I call, I am moved from one person to another without clear answers. This experience has been very frustrating and unprofessional, especially considering that the delay is affecting my income as the car is used for e-hailing.